FAQ's
Find quick answers to the most common questions about orders, shipping, and our products.
Shipping & Returns
Questions about orders, payments, and support.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Delivery within the U.S. usually takes 1-5 business days, depending on your location.
Do you ship within the United States?
Yes — we ship across the U.S. and to many countries worldwide.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
We occasionally offer free shipping promotions, so keep an eye out!
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way.
What is your return policy?
We want you (and your dog) to be happy.
If something isn’t right, please contact us within 30 days of delivery, and we’ll help resolve the issue.
Note: Due to the nature of pet supplements, opened products may not be eligible for return — but we always aim to find a fair solution.
Products & Safety
Common questions about our products and your dog’s safety.
Where are your products made?
Our products are made in the United States, using carefully developed formulas created in collaboration with experienced veterinarians and informed by scientific research.
Developing our first products took nearly two years — from researching ingredients and reviewing veterinary studies to testing and refining formulas until they met our standards for safety, quality, and effectiveness.
We never rush formulation. Every product is designed with your dog’s long-term health and wellbeing in mind.
Are welltail products safe for dogs?
Yes. All welltail products are made with dog-safe ingredients and designed to support everyday canine health and wellness.
Can my dog take your supplements daily?
Yes — our products are formulated for daily use.
Always follow the recommended serving size based on your dog’s weight.
Are your products suitable for puppies or senior dogs?
Our products are generally suitable for adult and senior dogs.
For puppies under 12 months, we recommend consulting your veterinarian before use.
How soon will I see results?
Every dog is different. Some pet parents notice changes within 1–2 weeks, while others may see results after 3–4 weeks of consistent use.
Consistency is key.
Orders & Support
Below are some common questions about our products
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to help.
Please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
What if I didn’t find my answer here?
No problem — we’re here to help.
Use the contact form on this page or email us (info@getwelltail.com), and our support team will get back to you as quickly as possible.
FAQs
Please read our FAQs page to find out more.
At what age can my dog start taking Welltail Hip & Joint Chews?
Our chews are safe for dogs of all ages and breeds. We recommend introducing them once your pup is around 6 months old, starting slowly. As always, if you have specific concerns, it’s best to check with your veterinarian.
What are the full ingredients?
Active Ingredients
Glucosamine 1250mg, MSM 400mg, Green-Lipped Mussel 100mg, Chondroitin 150mg, Hyaluronic Acid 21mg, Vitamin C/Calcium Ascorbate 50mg, Omega-3s (from Wild Alaskan Salmon Oil) 16.5mg, Yucca Schidigera 10mg.
Inactive Ingredients
Apple Cider Vinegar, Brewer’s Yeast, Coconut Glycerin, Coconut Oil, Dried Whey, Honey, Mixed Tocopherols, Molasses, Pork Spray Dried Liver, Tapioca Starch.
How Many Chews In Each Jar?
There are 100 delicious chews in each jar.
How Many Chews Should I give my Dog?
Under 25 lbs - 1 chew per day
26 to 50 lbs - 2 chews per day
51 to 75 lbs - 3 chews per day
76 to 120 lbs - 4 chews per day
121 lbs & over - 5 chews per day
What Flavor Are The Chews?
The Hip & Joint chews are vegetarian chicken flavored - which your pup will adore!
How can Welltail Hip & Joint Chews benefit my dog?
Our Hip & Joint Chews combine powerful, science-backed ingredients like Glucosamine, Chondroitin, MSM, Green-Lipped Mussel, and Hyaluronic Acid to deliver real, visible results. They help aging dogs stay mobile and comfortable, while also supporting younger pups with strong, healthy joint development.
With daily use, pet parents notice:
- Easier movement and better flexibility
- More energy for walks, play, and stairs
- Reduced stiffness and discomfort from aging or exercise
- Stronger cartilage, bones, and connective tissue
- Improved long-term joint health at every stage of life
How should Welltail Hip & Joint Chews be stored?
Because our chews are free from artificial preservatives, we recommend storing them in a cool, dry place, away from heat and sunlight. For best freshness and effectiveness, use within 3 months of opening.
Do pets need joint supplements?
Joint supplements are important because they help support and maintain joint health, particularly in aging dogs or those with specific joint-related issues. They can also be beneficial for younger pups, especially larger dogs and breeds that are prone to joint issues.
Do dogs really need joint supplements?
Yes - joint supplements play an important role in maintaining mobility and comfort. They’re especially helpful for senior dogs, large breeds, or pups with joint-related issues. But younger, active dogs also benefit from early support to protect their joints for the future.
Can Welltail chews be used alongside other supplements or medications?
Absolutely. When used as directed, our chews are safe to combine with most other supplements or prescription medications. If your dog is already on a treatment plan, we recommend checking with your vet to make sure everything works together seamlessly.
When Will I Begin to See an Improvement?
Most dogs start showing small signs of improvement within 2–4 weeks - like moving easier in the mornings or showing more energy on walks. For best results, we recommend consistent daily use for at least 6–8 weeks, as joint health builds over time. Every dog is different, but with patience, you’ll often see your pup regain comfort, mobility, and playfulness.