Privacy policy

Privacy Policy

welltail operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). welltail is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details: name, address, billing/shipping address, phone number, email address.
Financial information: credit card, debit card, payment details, transaction confirmations.
Account information: username, password, preferences, settings.
Transaction information: items viewed, cart activity, wishlist, purchases, returns, cancellations, past transactions.
Communications with us: customer support inquiries and related content.
Device information: browser, network connection, IP address, unique identifiers.
Usage information: interactions with the Services, including navigation and activity.

Personal Information Sources

We may collect personal information from:

Directly from you (account creation, orders, inquiries).
Automatically through cookies and similar technologies.
From service providers (IT, payments, fulfillment, analytics).
From business partners or third parties.

How We Use Your Personal Information

Provide, tailor, and improve the Services (process orders, shipping, returns, reviews, account management).
Marketing and advertising (send promotional emails, show ads based on your activity).
Security and fraud prevention (authenticate accounts, prevent fraud, detect malicious activity).
Customer communication (support, inquiries, account updates).
Legal compliance (laws, investigations, disputes, enforcement).

How We Disclose Personal Information

We may share your personal information:

With Shopify and service providers (payment, fulfillment, analytics).
With business and marketing partners (for advertising, where legally permitted).
When you consent or request it (e.g. social login, shipping integrations).
With affiliates or corporate group entities.
In connection with business transactions or legal obligations.

Relationship with Shopify

Our Services are hosted and powered by Shopify. Shopify may process your personal information to provide and improve services. For details about Shopify’s practices, please review the Shopify Privacy Policy.

Third-Party Links

Our Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of such sites. Please review their policies.

Children's Data

The Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. If you believe a child has provided information, contact us to request deletion.

Security and Retention

We apply security measures but cannot guarantee absolute protection. Retention depends on operational, legal, and contractual obligations.

Your Rights and Choices

Depending on your location, you may have rights such as:

Access / Know
Delete
Correct
Data portability
Opt-out of sale or targeted advertising
Manage communication preferences

To exercise these rights, please contact us at info@getwelltail.com or use available tools in the Services.

Complaints

If you have concerns about our data practices, you may contact us at info@getwelltail.com. You may also have the right to escalate complaints to your local data protection authority.

International Transfers

Your data may be transferred outside your country, including to Shopify and its partners. Where required, we use approved transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or our practices, please contact us at:
📩 info@getwelltail.com